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"Tell me about yourself." |
| Hint: |
Talk about personal characteristics and skills that translate into career strengths. |
| A: |
"I love to jump into projects with both feet. I like sitting in front of a computer or at my desk for hours at a time thinking about a problem, plotting out the solution, making the presentation. Object-oriented technology [or any new technology] is my newest challenge." |
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| Q: |
"What books and/or magazines do you read?" |
| Hint: |
Obviously, a technical or trade journal is one answer they are looking for. The books you've read tells the manager something about your personality. |
| A: |
Whatever you do, don't say, "I don't like to read." |
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| Q: |
"What are your greatest strengths?" |
| Hint: |
Discuss specific assets the employer desires. |
| A: |
"Pleasant personality/politeness, loyalty, willingness to work hard, motivation, persistence, tenacity." |
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| Q: |
"How do you let off steam after you've completed a tough project? What do you like to do in your spare time?" |
| Hint: |
Managers like well-rounded employees; your answer to this question illustrates some of your personal qualities. If you can mention pastimes that would be an asset to the job you are seeking, so much the better. For example, a bridge player must possess valuable analytical skills. Whatever your favorite hobby is, strong outside interests round out your character. |
| A: |
"For relaxation I like to read a mystery novel, go swimming, go skiing, make pottery . . ." |
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| Q: |
"Where do you plan to be in five years?" |
| Hint: |
Everyone hates this question, but everyone asks it. The traditional answer is "management." But in recent years companies have started to develop a technical career track. Many companies call this position "consultant" or "senior software engineer" or "staff engineer." Of course, any other management position that you think would interest you is also appropriate: product marketing manager, application manager for a particular project (in other words, a first-line manager), or any other position that requires a technical background. Employers like goal-oriented workers, so saying you don't know will turn a manager off. |
| A: |
The generic answer would be, "I would like to try the technical career track," or, "I want to follow the management career path." |
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| Q: |
"What are your weaknesses?" |
| Hint: |
There are a couple of approaches you can take with the "weakness" question. Whatever you do, do not mention any true weakness, such as, "I have a hard time getting to work on time." The ability to answer the question properly is half of what the manager is looking for. One strategy is to give a personal weakness that is considered a professional strength. |
| A: |
"I'm so compulsive about my work, that I can't stop until the job is perfect." Another approach is to turn the question into a discussion of your current professional goals. Example: "I plan to improve myself this year by taking a class in public speaking." Choose a peripheral weakness -- one that you may really need to work on, but not one that would disqualify you for the position in question. |
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| Q: |
"Why do you want to work here at XYZ Company?" |
| Hint: |
Be very careful with this one. If you've researched this company then you can say something specific, like "object-oriented relational database technology really turns me on." Showing that you have done some research marks you as a self-starter with a solid grasp of the big picture. |
| A: |
"I've been following XYZ's growth and I want a company that I can grow with. Your company is solid and stable, with a growth rate of X percent last year and a great competitive position" Or, "I like a start-up environment where I can really make a difference." |
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| Q: |
"Why should we hire you?" |
| A: |
"Because I would be an asset to your organization. I'm loyal, tenacious, motivated, and I learn fast. I'm someone who could be very productive very quickly." |
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| Q: |
"What motivates you?" |
| Hint: |
Whatever you do, do not say lots of money. We all know that money, power and recognition are all basic motivators. But you do not want to appear selfish. You want to appear intelligent and hard-working and interested in doing a good job, interested in giving rather than receiving. If you've held jobs while in college or during the summers, be sure to reach from those specific examples to illustrate the above. |
| A: |
"A job well done." "A challenge." "Interesting work/technology." Any or all of these answers work. |
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| Q: |
"Tell me about a conflict you encountered and how you handled it." |
| Hint: |
This is one of the toughest interview questions of all. It's sort of a trick question, as a matter of fact. Never speak negatively about anyone. The ability to successfully resolve conflicts is important for all members of an IS team.. It may be the most important factor if you're working in a service environment, such as a large consulting firm that deals with outside clients. The answer you give here could go a long way toward getting you a job offer. Managers want to see that you are mature and unselfish.
The answer should involve proof of your maturity level. They are looking for your ability to handle conflict. Compromise and working it out without external intervention are the keys. A disgruntled person is not going to be productive, and tends to bring down coworkers' morale as well. |
| A: |
"I sat down with the other person and asked what his issues were. Then I outlined my issues. We talked about which were the most important ones and which we could compromise on. We looked for the common aspects of our goals and placed those first. Then we decided together what to give up and what to keep, so that both parties felt they were winning something. Both parties were satisfied." |
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| Q: |
"What are your salary requirements?" |
| Hint: |
The use of the word "offer" is critical. It's a subliminal message that an actual job offer is what you |
| A: |
For maximum salary negotiating power, remember these five guidelines:
1.Never bring up salary. Let the interviewer do it first. Good salespeople sell their products thoroughly before talking price. So should you. Make the interviewer want you first, and your bargaining position will be much stronger.
2. If your interviewer raises the salary question too early, before you've had a chance to create desire for your qualifications, postpone the question, saying something like, "Money is important to me, but is not my main concern. Opportunity and growth are far more important. What I'd rather do, if you don't mind, is explore if I'm right for the position, and then talk about money. Would that be okay?"
3. The #1 rule of any negotiation is: the side with more information wins. After you've done a thorough job of selling the interviewer and it's time to talk salary, the secret is to get the employer talking about what he's willing to pay before you reveal what you're willing to accept. So, when asked about salary, respond by asking, "I'm sure the company has already established a salary range for this position. Could you tell me what that is?" Or, "I want an income commensurate with my ability and qualifications. I trust you'll be fair with me. What does the position pay?" Or, more simply, "What does this position pay?"
4. Know beforehand what you'd accept. To know what's reasonable, research the job market and this position for any relevant salary information. Remember that most executives look for a 20-25%$ pay boost when they switch jobs. If you're grossly underpaid, you may want more.
5. Never lie about what you currently make, but feel free to include the estimated cost of all your fringes, which could well tack on 25-50% more to your present "cash-only" salary.
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| Q: |
"Why should I hire you? " |
| Hint: |
Believe it or not, this is a killer question because so many candidates are unprepared for it. If you stammer or adlib you've blown it.
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| A: |
By now you can see how critical it is to apply the overall strategy of uncovering the employer's needs before you answer questions. If you know the employer's greatest needs and desires, this question will give you a big leg up over other candidates because you will give him better reasons for hiring you than anyone else is likely to.reasons tied directly to his needs.
Whether your interviewer asks you this question explicitly or not, this is the most important question of your interview because he must answer this question favorably in is own mind before you will be hired. So help him out! Walk through each of the position's requirements as you understand them, and follow each with a reason why you meet that requirement so well.
Example: "As I understand your needs, you are first and foremost looking for someone who can manage the sales and marketing of your book publishing division. As you've said you need someone with a strong background in trade book sales. This is where I've spent almost all of my career, so I've chalked up 18 years of experience exactly in this area. I believe that I know the right contacts, methods, principles, and successful management techniques as well as any person can in our industry."
"You also need someone who can expand your book distribution channels. In my prior post, my innovative promotional ideas doubled, then tripled, the number of outlets selling our books. I'm confident I can do the same for you."
"You need someone to give a new shot in the arm to your mail order sales, someone who knows how to sell in space and direct mail media. Here, too, I believe I have exactly the experience you need. In the last five years, I've increased our mail order book sales from $600,000 to $2,800,000, and now we're the country's second leading marketer of scientific and medical books by mail." Etc., etc., etc.,
Every one of these selling "couplets" (his need matched by your qualifications) is a touchdown that runs up your score. IT is your best opportunity to outsell your competition.
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| Q: |
"Where do you see yourself five years from now? "
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| Hint: |
One reason interviewers ask this question is to see if you're settling for this position, using it merely as a stopover until something better comes along. Or they could be trying to gauge your level of ambition.
If you're too specific, i.e., naming the promotions you someday hope to win, you'll sound presumptuous. If you're too vague, you'll seem rudderless.
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| A: |
Reassure your interviewer that you're looking to make a long-term commitment.that this position entails exactly what you're looking to do and what you do extremely well. As for your future, you believe that if you perform each job at hand with excellence, future opportunities will take care of themselves.
Example: "I am definitely interested in making a long-term commitment to my next position. Judging by what you've told me about this position, it's exactly what I'm looking for and what I am very well qualified to do. In terms of my future career path, I'm confident that if I do my work with excellence, opportunities will inevitable open up for me. It's always been that way in my career, and I'm confident I'll have similar opportunities here."
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| Q: |
"Describe your ideal company, location and job."
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| Hint: |
This is often asked by an experienced interviewer who thinks you may be overqualified, but knows better than to show his hand by posing his objection directly. So he'll use this question instead, which often gets a candidate to reveal that, indeed, he or she is looking for something other than the position at hand.
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| A: |
The only right answer is to describe what this company is offering, being sure to make your answer believable with specific reasons, stated with sincerity, why each quality represented by this opportunity is attractive to you.
Remember that if you're coming from a company that's the leader in its field or from a glamorous or much admired company, industry, city or position, your interviewer and his company may well have an "Avis" complex. That is, they may feel a bit defensive about being "second best" to the place you're coming from, worried that you may consider them bush league.
This anxiety could well be there even though you've done nothing to inspire it. You must go out of your way to assuage such anxiety, even if it's not expressed, by putting their virtues high on the list of exactly what you're looking for, providing credible reason for wanting these qualities.
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| Q: |
"Why do you want to work at our company?"
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| Hint: |
This question tests whether you've done any homework about the firm. If you haven't, you lose. If you have, you win big.
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| A: |
This question is your opportunity to hit the ball out of the park, thanks to the in-depth research you should do before any interview.
Best sources for researching your target company: annual reports, the corporate newsletter, contacts you know at the company or its suppliers, advertisements, articles about the company in the trade press.
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| Q: |
"What are your career options right now?"
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| Hint: |
The interviewer is trying to find out, "How desperate are you?"
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| A: |
Prepare for this question by thinking of how you can position yourself as a desired commodity. If you are still working, describe the possibilities at your present firm and why, though you're greatly appreciated there, you're looking for something more (challenge, money, responsibility, etc.). Also mention that you're seriously exploring opportunities with one or two other firms.
If you're not working, you can talk about other employment possibilities you're actually exploring. But do this with a light touch, speaking only in general terms. You don't want to seem manipulative or coy.
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| Q: |
"Tell me about a situation when your work was criticized."
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| Hint: |
This is a tough question because it's a more clever and subtle way to get you to admit to a weakness. You can't dodge it by pretending you've never been criticized. Everybody has been. Yet it can be quite damaging to start admitting potential faults and failures that you'd just as soon leave buried.
This question is also intended to probe how well you accept criticism and direction.
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| A: |
Begin by emphasizing the extremely positive feedback you've gotten throughout your career and (if it's true) that your performance reviews have been uniformly excellent.
Of course, no one is perfect and you always welcome suggestions on how to improve your performance. Then, give an example of a not-too-damaging learning experience from early in your career and relate the ways this lesson has since helped you. This demonstrates that you learned from the experience and the lesson is now one of the strongest breastplates in your suit of armor.
If you are pressed for a criticism from a recent position, choose something fairly trivial that in no way is essential to your successful performance. Add that you've learned from this, too, and over the past several years/months, it's no longer an area of concern because you now make it a regular practice to.etc.
Another way to answer this question would be to describe your intention to broaden your master of an area of growing importance in your field. For example, this might be a computer program you've been meaning to sit down and learn. a new management technique you've read about.or perhaps attending a seminar on some cutting-edge branch of your profession.
Again, the key is to focus on something not essential to your brilliant performance but which adds yet another dimension to your already impressive knowledge base.
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| Q: |
"What are your outside interests? "
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| Hint: |
You want to be a well-rounded, not a drone. But your potential employer would be even more turned off if he suspects that your heavy extracurricular load will interfere with your commitment to your work duties.
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| A: |
Try to gauge how this company's culture would look upon your favorite outside activities and be guided accordingly.
You can also use this question to shatter any stereotypes that could limit your chances. If you're over 50, for example, describe your activities that demonstrate physical stamina. If you're young, mention an activity that connotes wisdom and institutional trust, such as serving on the board of a popular charity.
But above all, remember that your employer is hiring your for what you can do for him, not your family, yourself or outside organizations, no matter how admirable those activities may be.
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| Q: |
"What makes you angry? "
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| Hint: |
You don't want to come across either as a hothead or a wimp.
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| A: |
Give an answer that's suited to both your personality and the management style of the firm. Here, the homework you've done about the company and its style can help in your choice of words.
Examples: If you are a reserved person and/or the corporate culture is coolly professional:
"I'm an even-tempered and positive person by nature, and I believe this helps me a great deal in keeping my department running smoothly, harmoniously and with a genuine esprit de corps. I believe in communicating clearly what's expected, getting people's commitment to those goals, and then following up continuously to check progress."
"If anyone or anything is going off track, I want to know about it early. If, after that kind of open communication and follow up, someone isn't getting the job done, I'll want to know why. If there's no good reason, then I'll get impatient and angry.and take appropriate steps from there. But if you hire good people, motivate them to strive for excellence and then follow up constantly, it almost never gets to that state."
If you are feisty by nature and/or the position calls for a tough straw boss.
"You know what makes me angry? People who (the fill in the blanks with the most objectionable traits for this type of position).people who don't pull their own weight, who are negative, people who lie.etc.
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| Q: |
"Who has inspired you in your life and why? "
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| Hint: |
The two traps here are unprepared ness and irrelevance. If you grope for an answer, it seems you've never been inspired. If you ramble about your high school basketball coach, you've wasted an opportunity to present qualities of great value to the company.
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| A: |
Have a few heroes in mind, from your mental "Board of Directors" - Leaders in your industry, from history or anyone else who has been your mentor.
Be prepared to give examples of how their words, actions or teachings have helped inspire your achievements. As always, prepare an answer which highlights qualities that would be highly valuable in the position you are seeking.
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| Q: |
"How do you feel about working nights and weekends? "
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| Hint: |
Blurt out "no way, Jose" and you can kiss the job offer goodbye. But what if you have a family and want to work a reasonably normal schedule? Is there a way to get both the job and the schedule you want?
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| A: |
First, if you're a confirmed workaholic, this question is a softball lob. Whack it out of the park on the first swing by saying this kind of schedule is just your style. Add that your family understands it. Indeed, they're happy for you, as they know you get your greatest satisfaction from your work.
If however, you prefer a more balanced lifestyle, answer this question with another: "What's the norm for your best people here?"
If the hours still sound unrealistic for you, ask, "Do you have any top people who perform exceptionally for you, but who also have families and like to get home in time to see them at night?" Chances are this company does, and this associates you with this other "top-performers-who-leave-not-later-than-six" group.
Depending on the answer, be honest about how you would fit into the picture. If all those extra hours make you uncomfortable, say so, but phrase your response positively.
Example: "I love my work and do it exceptionally well. I think the results speak for themselves, especially in .(mention your two or three qualifications of greater interest to the employer. Remember, this is what he wants most, not a workaholic with weak credentials). Not only would I bring these qualities, but I've built my whole career on working not just hard, but smart. I think you'll find me one of the most productive people here.
I do have a family who likes to see me after work and on weekends. They add balance and richness to my life, which in turn helps me be happy and productive at work. If I could handle some of the extra work at home in the evenings or on weekends, that would be ideal. You'd be getting a person of exceptional productivity who meets your needs with strong credentials. And I'd be able to handle some of the heavy workload at home where I can be under the same roof as my family. Everybody would win."
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| Q: |
"Are you willing to relocate or travel? "
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| Hint: |
Answer with a flat "no" and you may slam the door shut on this opportunity. But what if you'd really prefer not to relocate or travel, yet wouldn't want to lose the job offer over it?
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| A: |
First find out where you may have to relocate and how much travel may be involved. Then respond to the question.
If there's no problem, say so enthusiastically.
If you do have a reservation, there are two schools of thought on how to handle it.
One advises you to keep your options open and your reservations to yourself in the early going, by saying, "no problem". You strategy here is to get the best offer you can, then make a judgment whether it's worth it to you to relocate or travel.
Also, by the time the offer comes through, you may have other offers and can make a more informed decision. Why kill of this opportunity before it has chance to blossom into something really special? And if you're a little more desperate three months from now, you might wish you hadn't slammed the door on relocating or traveling.
The second way to handle this question is to voice a reservation, but assert that you'd be open to relocating (or traveling) for the right opportunity.
The answering strategy you choose depends on how eager you are for the job. If you want to take no chances, choose the first approach.
If you want to play a little harder-to-get in hopes of generating a more enticing offer, choose the second.
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| Q: |
"What would you say to your boss if he's crazy about an idea, but you think it stinks?"
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| Hint: |
This is another question that pits two values, in this case loyalty and honesty, against one another.
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| A: |
Remember the rule stated earlier: In any conflict between values, always choose integrity.
Example: I believe that when evaluating anything, it's important to emphasize the positive. What do I like about this idea?"
"Then, if you have reservations, I certainly want to point them out, as specifically, objectively and factually as I can."
"After all, the most important thing I owe my boss is honesty. If he can't count on me for that, then everything else I may do or say could be questionable in his eyes."
"But I also want to express my thoughts in a constructive way. So my goal in this case would be to see if my boss and I could make his idea even stronger and more appealing, so that it effectively overcomes any initial reservation I or others may have about it."
"Of course, if he overrules me and says, 'no, let's do it my way,' then I owe him my full and enthusiastic support to make it work as best it can.
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| Q: |
"How could you have improved your career progress? "
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| Hint: |
This is another variation on the question, "If you could, how would you live your life over?" Remember, you're not going to fall for any such invitations to rewrite person history. You can't win if you do.
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| A: |
You're generally quite happy with your career progress. Maybe, if you had known something earlier in life (impossible to know at the time, such as the booming growth in a branch in your industry.or the corporate downsizing that would phase out your last job), you might have moved in a certain direction sooner.
But all things considered, you take responsibility for where you are, how you've gotten there, where you are going.and you harbor no regrets.
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| Q: |
"You've been with your firm a long time. Won't it be hard switching to a new company? "
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| Hint: |
Your interviewer is worried that this old dog will find it hard to learn new tricks.
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| A: |
To overcome this objection, you must point to the many ways you have grown and adapted to changing conditions at your present firm. It has not been a static situation. Highlight the different responsibilities you've held, the wide array of new situations you've faced and conquered.
As a result, you've learned to adapt quickly to whatever is thrown at you, and you thrive on the stimulation of new challenges.
To further assure the interviewer, describe the similarities between the new position and your prior one. Explain that you should be quite comfortable working there, since their needs and your skills make a perfect match.
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| Q: |
"May I contact your present employer for a reference? "
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| Hint: |
If you're trying to keep your job search private, this is the last thing you want. But if you don't cooperate, won't you seem as if you're trying to hide something?
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| A: |
Express your concern that you'd like to keep your job search private, but that in time, it will be perfectly okay.
Example: "My present employer is not aware of my job search and, for obvious reasons; I'd prefer to keep it that way. I'd be most appreciative if we kept our discussion confidential right now. Of course, when we both agree the time is right, then by all means you should contact them. I'm very proud of my record there.
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| Q: |
"Give me an example of your creativity (analytical skill.managing ability, etc.) "
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| Hint: |
The worst offense here is simply being unprepared. Your hesitation may seem as if you're having a hard time remembering the last time you were creative, analytical, etc.
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| A: |
Remember from Question 2 that you should commit to memory a list of your greatest and most recent achievements, ever ready on the tip of your tongue.
If you have such a list, it's easy to present any of your achievements in light of the quality the interviewer is asking about. For example, the smashing success you orchestrated at last year's trade show could be used as an example of creativity, or analytical ability, or your ability to manage.
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| Q: |
"Where could you use some improvement? "
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| Hint: |
Another tricky way to get you to admit weaknesses. Don't fall for it.
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| A: |
Keep this answer, like all your answers, positive. A good way to answer this question is to identify a cutting-edge branch of your profession (one that's not essential to your employer's needs) as an area you're very excited about and want to explore more fully over the next six months.
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| Q: |
"How many hours a week does you normally work? "
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| Hint: |
You don't want to give a specific number. Make it to low, and you may not measure up. Too high, and you'll forever feel guilty about sneaking out the door at 5:15.
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| A: |
If you are in fact a workaholic and you sense this company would like that: Say you are a confirmed workaholic, that you often work nights and weekends. Your family accepts this because it makes you fulfilled.
If you are not a workaholic: Say you have always worked hard and put in long hours. It goes with the territory. It one sense, it's hard to keep track of the hours because your work is a labor of love, you enjoy nothing more than solving problems. So you're almost always thinking about your work, including times when you're home, while shaving in the morning, while commuting, etc.
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| Q: |
"Have you considered starting your own business? "
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| Hint: |
If you say "yes" and elaborate enthusiastically, you could be perceived as a loose cannon in a larger company, too entrepreneurial to make a good team player.or someone who had to settle for the corporate life because you couldn't make a go of your own business.
Also too much enthusiasm in answering "yes" could rouse the paranoia of a small company indicating that you may plan to go out on your own soon, perhaps taking some key accounts or trade secrets with you.
On the other hand, if you answer "no, never" you could be perceived as a security-minded drone who never dreamed a big dream.
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| A: |
Again it's best to:
1. Gauge this company's corporate culture before answering and.
2. Be honest (which doesn't mean you have to vividly share your fantasy of the franchise or bed-and-breakfast you someday plan to open).
In general, if the corporate culture is that of a large, formal, military-style structure, minimize any indication that you'd love to have your own business. You might say, "Oh, I may have given it a thought once or twice, but my whole career has been in larger organizations. That's where I have excelled and where I want to be."
If the corporate culture is closer to the free-wheeling, everybody's-a-deal-maker variety, then emphasize that in a firm like this, you can virtually get the best of all worlds, the excitement of seeing your own ideas and plans take shape.combined with the resources and stability of a well-established organization. Sounds like the perfect environment to you.
In any case, no matter what the corporate culture, be sure to indicate that any desires about running your own show are part of your past, not your present or future.
The last thing you want to project is an image of either a dreamer who failed and is now settling for the corporate cocoon.or the restless maverick who will fly out the door with key accounts, contacts and trade secrets under his arms just as soon as his bankroll has gotten rebuilt.
Always remember: Match what you want with what the position offers. The more information you've uncovered about the position, the more believable you can make your case.
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| Q: |
"What are your goals? "
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| Hint: |
Not having any.or having only vague generalities, not highly specific goals.
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| A: |
Many executives in a position to hire you are strong believers in goal-setting. (It's one of the reasons they've achieved so much). They like to hire in kind.
If you're vague about your career and personal goals, it could be a big turnoff to may people you will encounter in your job search.
Be ready to discuss your goals for each major area of your life: career, personal development and learning, family, physical (health), community service and (if your interviewer is clearly a religious person) you could briefly and generally allude to your spiritual goals (showing you are a well-rounded individual with your values in the right order).
Be prepared to describe each goal in terms of specific milestones you wish to accomplish along the way, time periods you're allotting for accomplishment, why the goal is important to you, and the specific steps you're taking to bring it about. But do this concisely, as you never want to talk more than two minutes straight before letting your interviewer back into the conversation.
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| Q: |
"How do you define success.and how do you measure up to your own definition? "
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| Hint: |
Seems like an obvious enough questions. Yet many executives, unprepared for it, fumble the ball.
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| A: |
Give a well-accepted definition of success that leads right into your own stellar collection of achievements.
Example: "The best definition I've come across is that success is the progressive realization of a worthy goal."
"As to how I would measure up to that definition, I would consider myself both successful and fortunate."(Then summarize your career goals and how your achievements have indeed represented a progressive path toward realization of your goals.)
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| Q: |
"On a scale of one to ten, rate me as an interviewer. "
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| Hint: |
Give a perfect "10," and you'll seem too easy to please. Give anything less than a perfect 10, and he could press you as to where you're being critical, and that road leads downhill for you.
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Once again, never be negative. The interviewer will only resent criticism coming from you. This is the time to show your positivism.
However, don't give a numerical rating. Simply praise whatever interview style he's been using.
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